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Customer Relationship Management (CRM) Training, Port Harcourt

Customer Relationship Management (CRM) Training, Port Harcourt
Description
Build and Maintain Strong Customer Relationships.
This CRM course helps professionals understand how to manage and analyze customer interactions, driving loyalty and long-term business success.

Course Objectives

Understand CRM systems and their business impact.

Learn to use CRM tools for sales, marketing, and service.

Develop strategies for customer engagement and retention.

Analyze customer data for decision-making.

Course Outline

Module 1: Introduction to CRM Concepts
Module 2: CRM Strategy and Implementation
Module 3: Sales and Marketing Automation
Module 4: Customer Retention and Complaint Management
Module 5: CRM Analytics and Reporting

Why You Should Attend

Learn how to improve customer satisfaction and business growth.

Gain practical knowledge of CRM tools and software.

Suitable for marketing, sales, and service professionals.

Venue: No. 21 Oilfield Avenue, Off School Road, Elelenwo, Port Harcourt
Contact: +234 703 914 7221 | 0809 398 2114
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25/04/2025
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